Frequently Asked Questions

You've got questions. Get the Answers Below.

If there’s anything you can’t find the answer to, use our contact page to reach out to us. We’d be happy to answer any questions that you may have.

 

Do you offer mobile auto glass service?

Yes! We’ll come to your home or office. Fast, safe and convenient on-site windshield replacements done by our experienced technicians without you having to travel anywhere! Learn more about our Mobile Auto Glass Service.


Does Ablyss Auto Glass offer a warranty?
Our work is warranted against defects and workmanship issues for all of our glass products.


What certifications do your technicians have? 
All of our techicians are certified by our adhesive manufacturer, which is expected for a high-quality auto glass installation company. Our techs aren’t ready for the field until they’ve completed extensive one-on-one field training and are given the go by our veteran staff.


Who do I call if I have a problem with service or results?
Ablyss Auto Glass is focused on quality and safety  – we take customer service seriously. Please call, or email us so we can work through any issues so that you are satisfied.

Call: 303.900.2801
Email: info@ablyssautoglass.com


Will Ablyss Auto Glass move the stickers from my old windshield to my new one? 
We will certainly move all stickers that can be transferred by law. There are a few that we’re not permitted to move, but rest assured – we’ll handle the ones that are transferrable!


Will Ablyss Auto Glass re-install my rearview mirror on the new windshield?
Absolutely! Re-installing your rearview mirror onto the new windshield is just part of the quality Ablyss Auto Glass windshield installation service.


How long does it take to replace my windshield? 
To replace your windshield, we need around an hour and a half to do the job. Same goes for just about any piece of auto glass. But then your car needs a break, and to remain immobile for about another hour – but ideally for up to 24 hours.


How long does it take to repair my windshield?
 Repairs are done quickly, taking only about 20 minutes to do the job.


How do I know if my windshield can be repaired? 
We use the following criteria to determine if your glass can be repaired or needs to be replaced:

  1. Is the chip smaller than a quarter?

  2. Is the damage located away from the edge of the windshield?

  3. Is the crack or chip only within the first layer of glass?

  4. Is the glass still intact where the chip occurred?

  5. Is the blemish out of the driver’s line of sight?

To learn more about why you need to fix that chip, check out how windshield repair works now!


Will I have to stay with my vehicle while it’s being worked on? 
Our technician will just need access to the interior of your car, as well as a key to turn on the electrical system and run some tests. When they’re done, they will call you to come back.


Will the chip or crack in my windshield go away once you repair it?  Unfortunately, no. Fixing chips or cracks in your windshield is not just about how it looks – it’s more about how the windshield performs. So our main focus is to make sure the chip or crack doesn’t get worse. Sometimes the type of chip, how long it’s been damaged, the location and size all determine how visible it is after repair.But we can guarantee your satisfaction. If you aren’t happy with the repair, we’ll deduct the cost of the repair towards a new windshield.


Will you still come to me for mobile work in bad weather? 
We can’t do installations in bad weather simply because it won’t allow us to install your windshield properly. Debris, moisture, and cold weather can prevent the adhesion of your windshield, which means it will eventually fail down the road. We just can’t sacrifice your safety.


I got a quote from you. What does it include? 
Included in our quote is the replacement parts, installation and adhesive. Things we don’t include are the extra options sometimes found on vehicles, like moldings, clips, rain sensor items, tint film, wipers and sales tax.If you input your email while getting a quote, you can get a more in-depth breakdown of the numbers sent right to your inbox.


What forms of payment do you accept?
Cash, debit cards, MasterCard, Visa, Discover, and American Express.


Do I contact my insurance company or Ablyss Auto Glass first? 
Get in touch with us first. It may actually be more cost effective to pay for your windshield replacement out-of-pocket rather than filing a claim. If you do need to go through insurance, Ablyss Auto Glass will handle contacting them on your behalf, in addition to all the paperwork!


Is my windshield just as strong as a new windshield after having the damage repaired? 
Unfortunately, no. A damaged windshield will always be damaged, and it just won’t be as strong as an undamaged one. The point of repairing your windshield is to prevent the chip or crack from spreading and make it easier to see out of.


How long before I can wash my car after getting a new windshield? 
Don’t get it washed with a high pressure system for at least 24 hours after installation. You can wash it prior to that if you avoid the high pressure washes.


Will my new windshield have that dark tint band at the top?
 If you want it to. It’s called a “shaded” windshield and we can install that for you – or not. It’s up to you.


Is your glass the same as what I had before?
Ablyss Auto Glass buys glass from all of the same major glass manufacturers around the world that the car companies buy from. But car makers use a ton of different types of glass – even on the same vehicle. Ablyss Auto Glass only uses glass that has passed the rigorous Federal Motor Vehicle Safety Standards and Regulations tests..


What kind of adhesive do you use to install windshields? 
Our adhesive is the same top quality brand used in auto factories all over the world. Our professional technicians know how to apply the adhesive so well, it’s just as good as the original factory seal.


Will you get rid of the broken glass in my car? 
To the best of our ability, yes. Sometimes a few tiny glass fragments may be missed but our technicians do their best to insure that your car is clean, and all broken glass has been removed prior to you getting back in your car.


What causes rust around the edges of the windshield? 
A poor installation job. Fact is, a good deal on a windshield doesn’t always mean you are getting a good deal. Unprofessional or poorly trained technicians may cut corners or use poor adhesive. Make sure before you schedule an appointment that the installation process and materials are as good as they’re supposed to be.


There’s tape on my vehicle. When can I take it off? 
Most of the time our techs will take off the tape before you even get your car back. Sometimes, though, we have to keep it on a bit longer to ensure everything sticks. If that is the case the tape should be removed in 24 hours.

THE ABLYSS AUTO GLASS DIFFERENCE

We work with automotive dealerships to provide auto glass replacement and windshield repair services for the dealership's new or used car inventory. This service may also be extended to the dealer's customers through our staffing of a repair technician in the dealer's service department.

Ablyss Auto Glass provides replacement and repair services for businesses with fleet vehicles (automobiles, light / heavy trucks, or construction vehicles and equipment.) We also work with automotive repair shops, PDR (paintless dent repair) shops, and mechanical service and repair shops to enhance their product offerings.

Ablyss Auto Glass works with auto insurance agents to provide their policyholders with quality glass replacement and repair services using our mobile capabilities.